Business Administration

Archive for the ‘Customer Service’ Category

6. Automated attendant support. The auto attendant can be very functional and save some costs. But the misuse of them can make you lose many customers. The personalized service remains a quality that customers value greatly.

Call a place and having to wait 3 to 5 minutes to get the attention of someone to care or be transferred from extension in length is the perfect formula for your potential buyer to buy … elsewhere.

7. Employees eating in local. There is nothing more unpleasant to go into a shop and find a dependents eating and feel that you consider in bad taste because you interrupted your lunch or rush because they have to continue with it. It is desirable that your employees have a convenient place for lunch.

8. Unwelcome calls. Telemarketing is a great tool when properly utilized can produce excellent results. But one of the weaknesses of this system is that if you’re not careful, may turn calls inconvenient, unpleasant and even irritating. A clear element must have your telemarketing executive or seller is to respect your time and activities leaflet.

Interrupt a meeting, begin to speak without stopping to ask, expose a service if on presentation and other similar habits denote lack of respect and far from attracting the attention of customers led to this sharp response, dismissive and even rude that produces no results positive. Read the rest of this entry »

“All companies have a single leader who can end the business and the customer”

And it sounds as it sounds, this saying is very true. Without customers, no business. Without customers there is no money. Without customers there is no future.

A smart entrepreneur is one who understands, appreciates and is committed 100% to care for and protect their customers as these are becoming more demanding and meet their expectations is a task that requires great effort. Competition is strong and safe product options and services similar to yours are many.

So, if it so difficult to get or “trap” to a customer because it will allow for neglecting aspects we could improve? Losing customers is now a luxury too expensive. Today I share at least 10 things customers hate and why they leave and never … return.

1. Into a store or warehouse and no one ready to give attention. All your employees must be trained to be aware of the income of a client and close as soon as possible to ask “How we can help you?”. And if thou art busy for some reason, it is sufficient to find the look of the person and tell something like “welcome, go ahead and treating you in a minute.” It frequently happens that a client a couple of minutes remaining in place without someone to attend, turns and walks away. Read the rest of this entry »